TERMS OF SALE
BELKIN ONLINE STORE
Welcome to Belkin’s online store!
These Terms of Sale apply whenever you purchase Belkin products (Products) from the Belkin online store at www.belkin.com/au (Store). The Store is controlled by Belkin Limited, a company which is registered in Australia and based at Suite 11, 14 Pioneer Avenue, Tuggerah NSW 2259, Australia (Belkin, us or we). You will find contact details where you can reach us at www.belkin.com/au/support-center.
Belkin Spend and Save Sale Terms and Conditions: Belkin Spend and Save Promotional period starts at 9am 24th June 2024 - 5pm 8th July 2024. Promotional details: Customers can receive the amount outlined below off their order when purchasing products assigned to audio, portable chargers & power banks, charging cables & surge protector categories on belkin.com/au.
- Spend $100 and save $20
- Spend $200 and save $40
- Spend $300 and save $60
Exclusions Apply. All products outside the categories Audio, Portable Chargers & Power Banks, Charging Cables & Surge Protectors are excluded from this promotion. No more than 4 units of the same item allowed. Promotion is open to Australian Residents only. No special orders, phone orders or pre-orders are eligible for this offer. Offer is non-transferable, cannot be applied to previous purchases and cannot be redeemed for cash and cannot be combined with other offers or discounts. Terms of offer are subject to change without notice. No adjustments on previous purchases. This offer is non-transferable and subject to change without notice. Offer is subject to product availability and may be discontinued at any time.
Belkin Welcome Email Terms and Conditions: Belkin welcome discount is only offered to first time customers who sign up to the belkin.com/au mailing list. The coupon code must be used at checkout in order to receive 20% off the entire order.One redemption per customer per code and no more than 4 units of same item allowed. Exclusions apply. Excluded skus: WIZ023auBK,WIZ023auWH, INC006auSGY,INC013auSGY, MMA008au05BK-APL, MMA008au05BK, MMA006btWH,MMA007btGY and all cybersecurity products. Promotion is open to Australian residents only. No special orders, phone orders or pre-orders are eligible for this offer. Offer is non-transferable, cannot be applied to previous purchases and cannot be redeemed for cash and cannot be combined with other offers or discounts. Terms of offer are subject to change without notice. No adjustments on previous purchases. This offer is non-transferable and subject to change without notice. Offer is subject to product availability and may be discontinued at any time.
Please note that the discount code may take up to 4 hours to be delivered to your inbox after signing up.
Statutory rights and your Product warranty
You may have rights and remedies in addition to those set out in these Terms of Sale, including the right to return a Product for refund, replacement, or repair, under the Australian Consumer Law. Nothing in these Terms of Sales restricts or affects any of the rights or remedies which you may have under the law.
If you think there is something wrong with your Product, please contact us for support. Click here for full details of how to reach us at www.belkin.com/au/support-center. There are details in your Product warranty of additional benefits which may be available to you if your Product becomes faulty or does not look or work as advertised under normal use. You can find your Product warranty here: www.belkin.com/au/legal/warranty-center or within your product packaging.
How these Terms of Sale apply
Whenever you purchase Products from our Store, these Terms of Sale will apply, together with Belkin’s Privacy Policy which is at www.belkin.com/au/legal/privacy-policy, the applicable Product warranty, and other legal documents which you can find at www.belkin.com/au/legal. Our General Terms are also part of these Terms of Sale. You can find them here: http://www.belkin.com/au/general-terms.html. In the event of inconsistency between any provision of our General Terms and any provision of these Terms of Sale, the provisions of these Terms of Sale will prevail.
We may change these Terms of Sale from time to time, and you will always be able to check the up-to-date version before purchasing from the Store. Any changes to the Terms of Sale after you have made your purchase will not affect the Terms of Sale applicable to your purchase, and you will always be able to find the Terms of Sale applicable to your purchase at www.belkin.com/au/legal/terms.
Please note that all purchasers must be at least 18 years old, or of sufficient legal age in your country of residence if that is over 18.
Where we sell and ship to
Our websites are accessible worldwide, but we only ship from this Store to Australia. Not all Products are compatible with requirements in every country, for example the Product plug, or in the case of smart speakers, the language capabilities.
If you are thinking of using a Product purchased from this Store outside of Australia and are not sure whether it will be compatible, please contact us via: www.belkin.com/au/support-center.
Returns and refunds
To request a refund and to arrange for the return of a Product which is damaged, defective or which you believe does not conform in some other way with the requirements of the Australian Consumer Law, please contact Belkin via: www.belkin.com/au/support-center. Only Products purchased from the Store are eligible for return and refund under these Terms of Sale.
To qualify for a refund, the Product must not have been used any more than was necessary for you to establish that it was damaged or defective. You must include the original Product packaging which should be intact as far as possible, along with any manuals, accessories, power adaptors and any other items which came with the Product. If the Product appears to have been damaged by you, or if any of these elements are damaged or missing upon return to us, we may reduce the amount of your refund to compensate us for the lower value of the Product. If you are unsure, you can contact us in advance to check whether we are likely to reduce your refund. You will receive a Return Material Authorization (RMA) number and return instructions via email, usually within 2 business days after contacting Belkin for a Product return and refund. Please note that if you are returning more than one Product, each one requires a separate RMA number.
You are responsible for properly packaging, labelling and shipping your Product to Belkin, which will be at our cost. We strongly recommend that you obtain a tracking number or other proof of mailing, and that you use a reputable shipping or postage service.
You must send the Product back to us within 14 days of notifying us that you wish to return it. We will process your refund once we receive the Product from you. The refund will be credited to your original method of payment, for the same amount as the purchase price (inclusive of any standard delivery costs) for the Product, not including charges for expedited delivery or delivery at a particular time, if there were any.
Purchasing from the Store
You will need a valid email address to purchase from the Store, and you will need to provide your name and address for the required payment and delivery details. By placing an order through the Store, you confirm that all information provided by you is correct.
To place an order for any Product, you simply visit the Store, add the Products which you want to purchase to your Shopping Cart and then go through the online checkout process. Soon after placing an order, you will receive an email from us acknowledging that we have received your order and containing an order reference number and details of the Product/s which you have ordered. This Order Acknowledgement confirms that we have received your order, but it does not mean that your order has been accepted.
If you decide to change or cancel an order after you have checked out from the Store, please contact us at www.belkin.com/au/support-center as soon as possible. We can’t guarantee to process changes or cancel an order, but we will certainly try to help you. If your order can’t be cancelled, please see our returns policy which is set out above.
Your order is accepted once we send you a Dispatch Confirmation email, confirming that your Product/s have been dispatched. Up until then we have the right to reject your order, or to limit the quantities of Products, at any time prior to sending you the Dispatch Confirmation. We will notify you using the email address you gave to us when you placed the order if all or some of your order is rejected, or if we need additional information to complete and accept your order. Your credit card will not be charged if your order is rejected.
If you reserve or pre-order a Product which is not yet available for purchase, we will notify you at the time of your reservation or pre-order that we may obtain authorisation from your bank or credit card company at the time of your pre-order, but we will not capture payment until the Product is actually available for dispatch. We will notify you again once your payment is processed and the Product is dispatched.
Availability, pricing and payment
All Products offered on the Store are subject to availability.
Our Store contains a large number of Products, and despite our best efforts, it is always possible that some of the Products listed on our Store may be incorrectly priced. We will normally verify prices as part of our dispatch procedures, prior to sending the Dispatch Confirmation email. If a Product's correct price is less than our stated price, we will charge you the lower amount when dispatching the Product to you. The price you are charged will be confirmed in your Dispatch Confirmation email. You will never be charged an increased price after the issue of the Dispatch Confirmation.
Prices are quoted as inclusive of GST. Any shipping and delivery charges are quoted separately on our website during the checkout process. These charges will be added to your order total and itemised in both your shopping cart and order confirmation email.
Payment will be charged to your credit or debit card (or any other payment method which we may accept) at or shortly after the time that your Product is dispatched.
Product description and Product changes
A Product’s true colour may not exactly match that shown on the Store, or its packaging may be slightly vary from that shown.
We strive to make continuing updates and revisions to our Products. Therefore, it is possible that there could be changes between the Product actually shipped to you and the Product information on the Store at the time your order is placed. However, please be assured that the Product which is shipped to you will always meet or exceed the Product specifications on the Store at the time your order is placed. If you are unhappy with the Product, you are entitled to return the Product in accordance with our returns and refund policy section which is set out above.
Delivery
We will deliver the Products which you ordered to the address which you give to us at the time you place your order. Delivery will be arranged as soon as possible after your order is accepted. Refused deliveries will be returned to our warehouse.
Legal ownership of the Products which you order will pass to you upon delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in delivery, but if we think that there will be a significant delay, we will contact you as soon as possible to let you know, and do what we can to reduce the delay. We won’t compensate you for the delay, but you can always contact us to cancel your order and receive a refund for the Product which you paid for.
Belkin uses third party companies for order confirmation and delivery notification purposes. These third parties require an address and phone number as part of the order and delivery process, and your phone number may be used by the third-party company to contact you in case of difficulty in locating the delivery address. This information will be processed by us under the terms of our Privacy Policy, which you can find at www.belkin.com/au/legal/privacy-policy.
Dispute resolution
If you are unhappy with your Product or with any aspect of your experience with our Store, please contact our customer service team at www.belkin.com/au/support-center. We will always do our best to resolve any issues which you may have.
If you still feel that your issues have not been satisfactorily resolved, you can bring a claim against us in an Australian court. These Terms of Sale are governed by the law of New South Wales.
